Social Security Office in Wilkes Barre, PA

You can reach Social Security Office in Wilkes Barre, Pennsylvania at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.


Stegmaier Bldg, St 102, 7 N Wilkes Barre Blvd
18702, Wilkes Barre, Pennsylvania

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: Corner Of Market Street And North Wilkes-barre Blvd---stegmaier Building

Public Square and E Market St0.5 mi - 2 mins
Wilkes-Barre, PA, USA
0.5 mi - 2 mins
1. Head north on Public Square toward N Main St
449 ft
2. Turn left to stay on Public Square
328 ft
3. Turn left to stay on Public Square
325 ft
4. Take the 1st right onto E Market St
0.3 mi
5. Turn left onto Wilkes-Barre Blvd
Destination will be on the right
180 ft
Stegmaier Bldg, St 102, 7 N Wilkes Barre Blvd18702, , Wilkes Barre, Pennsylvania

List of Nearest Social Security offices:

Reviews, complaints and questions

Overall rating of this office:

Edward Leasure wrote on 10.12.2018 and gave a rating 5 of 5:

I have a debilitating health problem. I am currently living in the Philippines. It seems there are very many problems and a great amount of incompetence when dealing with the SSA in the Philippines. One problem is he SSA in PA sent a second request for 7162 yearly report. The SSA claims they never received my first 7162 form that I already sent in a long time ago. I already sent in the second request as well.
I received my second request now (December 2018) in the Philippines, but the 7162 form I received was dated beginning of October 2018. It took 2 months to get to me through the mail, so I guess that means it will take 2 months to get back to the SSA in Pennsylvania in the mail. A round trip total of 4 months. The mail in the philippines is noted for its slowness and for being corrupted. Will this slowness cause a problem for me in any way or get my benefits cut off?
I received the first 7162 form in end of august of 2018. The form was dated June 2018 showing it took 2 months to get to me. I sent it in to SSA in PA, but they claim they did not get it.
Before I ever received any requests from the SSA for the 7162, I downloaded the form, filled it out, and sent it to my caseworker in the Philippines. The caseworker claims she sent it to them with other forms I needed to fill out at that time. I am guessing the SSA is saying they never received that form either since they keep sending me forms.
In either case, the SSA in the U.S. embassy of the Philippines is still part of the U.S. government even if the caseworkers are filipinos, therefore they received my 7162 since my caseworker confirmed receiving it. That shows I did my part. So what is really going on?
I had all of the 7162 forms scanned and copied as backup for which I sent to my caseworker in the philippines via mail and via e-mail. I told her the problem and I asked her to inform SSA in PA. She claims she had done so and also electronically.
It is very hard to find out anything one way or the other from the SSA because they make it very hard to do so. In the Philippines my caseworker will take many days or weeks to get back to me, then her reply has nothing to do with the topic I asked about. Other times she does not give complete info and I have to break it down over several emails or phonecalls over weeks to get a simple complete answer. I am always getting auto messages from her saying she will be out of office for that long length of time.
All it does is add stress and worry to my already existing health problems and to my family as well. Can something be done to make life easier on a disabled person? Thank you for understanding.

Marcia Fern wrote on 30.11.2018 and gave a rating 4 of 5:

My social security number is 428-93-XXXX and I live in Australia.
I received the 1st form 7162 for June after I returned from the US in August. I filled it out and mailed it on Aug 4th. On October 24th (dated 4th Oct) I received a 2nd form 7162 saying the I had failed to send the 1st one. I then sent the second one and a copy of the 1st one via registered post, another one via regular post and now another via Express Post that has tracking. The USPS is having trouble finding where to deliver it to the address you supplied. Since I was given a time frame and a possible payment cutoff threat, I am trying to find out if you have received my forms. After a 2 hour phone call to US Social Security, they said they could not tell me.

Pablo Enrique Rojas San Martìn wrote on 22.11.2018 and gave a rating 5 of 5:

Estimados señores, les informo que he enviado el formulario 7162 a la oficina regional de San Josè por correo electrònico y a ustedes por correo postal, ambos el dìa de ayer 21 de Noviembre. Lamentablemente no lo hice antes porque la primera forma nunca la recibì y la segunda forma la recibì muy tardìamente. Les informo para que no se me suspenda el pago de mis beneficios. Atentamente, Pablo Enrique Rojas San Martin

Pablo Enrique Rojas San Martin wrote on 22.11.2018 and gave a rating 4 of 5:

Mi social es 595-93-XXXX Y vivo en La Perla-Callao-PERU y quiero informarles que el primer formulario 7162 nunca lo recibì y el segundo la recibì en 14 del mes en curso y lo enviè ayer 21 de Noviembre por correo electrònico a la oficina regional de San Josè y tambièn por correo postal a su direcciòn en Wilkes Barre PA 18767-7162. Les doy esta informaciòn para que no me suspendan el pago de mis beneficios, ya que en 10 a 15 dias ustedes recibiràn por correo el formulario. Atentamente, Pablo Enrique Rojas San Martìn

Herbert Hieke wrote on 16.11.2018 and gave a rating 4 of 5:

Dear Madam and Sir,
I wrote to your Office by letter on October 2nd 2018 to the address: SSA PO BOX 7161 Wilkes Barre PA 18767-7161
It was abaut matters of Mrs. Irene Zeschin and I added in a copy of a Germany Court document that sais that Mrs. S.Schmidt-Mian is no longer on Duty regarding cases of Mrs. Irene Zeschin. Did you receive my letter and is it ok. or do I have to go to the General Konsulat in Munich, Bavaria handling in this matter? Hope to get soon an answer from you.
Best Regards
Herbert Hieke
P.S. Sorry about my English, it´s not my mother tongue.

Mark Shumate wrote on 09.11.2018 and gave a rating 5 of 5:

Hello my name is Mark Lee Shumate I am living in the Philippines I don't receive my mail here from American I got my 7162 proof of life form filed out can I fax it to you guys please could I have a FAX NUMBER please thank you very much.
Yours Truly Mark Lee Shumate

Mercedes M Lehigh wrote on 07.11.2018 and gave a rating 4 of 5:

I need a replacement card to apply for pre-verification for a PA driver's license Real ID; I do not want to put my personal info on line and want to go to the Wilkes-Barre office to file a request for my card. I have tried to call the office for an appointment BUT only can get the 800 number which is a waste of my time and yours. My ratihng is for your system I have not been to the office!!!!!!

Angela Schmidt wrote on 31.10.2018 and gave a rating 4 of 5:

I have received a second request of 7162. I have sent back the first one. Is it possible, that you have received it in the meantime? I live in Germany and it might have taken a longer time to get to you. If not, is there any other way to make this information available to you? I am 84 years old and in the future I will neither change my citizenship, nor my country of residence, nor will change my marital status nor will I be able to work.

Reg Fulton wrote on 29.10.2018 and gave a rating 4 of 5:

I received a"2nd Notice" to fillout and send the 7162 form back.

I never received the "1st notice".
And you threaten to cut my social security payments if 'YOU" don't receive it soon.

I filled out the form and sent it by registered mail. Will "YOU" notify me when "YOU" receive the form?

What do I do if "YOU" don't receive the form or "YOU" make some other human error and stop my SSA payments?

Can you direct ME to a help center for this possibility? After reading the comments on this website, I now worry.

Mike Monett wrote on 23.10.2018 and gave a rating 5 of 5:

I have a debilitating disease that makes it impossible to go to the post office. All my friends have died and I have no one to take my form to the post office. You will cut off my payments if I don't reply.

Is there any other way such as email that I can send this form to you?

sandra martinez wrote on 19.10.2018 and gave a rating 4 of 5:

you stopped my payments ,im in colombia right now ,e mailto costa rica , didnt get an answer

thanks a lot
sandra martinez

Chung wrote on 19.10.2018 and gave a rating 4 of 5:

I had received the form ssa 7162 and I sent back the complete form. But It has been returned to home because of unable to forward. Is there any ohter places that I can send it again? Or can I scan it sending by mail?
Thank you for your help in advance.

Rudy Membreno wrote on 07.10.2018 and gave a rating 4 of 5:

I mailed by scanned electronic mail to san jose costa rica regional office my 7162 form since i live in Nicaragua and sent original form by mail to p.o box 7162 Wilkes Barre, Penn.I specified a change of address. I followed the instructions of U.S embassy webbsite information of san jose regional. I just want to know if you received it. I don´t want to have my benefits cut off in january. I cant travel to costa rica because i also take care of my mother who also receives benefits she is 88 years old. please help me.

scotty muncey wrote on 06.10.2018 and gave a rating 4 of 5:

This form should be gotten rid of. If you want to know if I am still alive why not have us call ! When I call the SSA ( after a 2 hour wait ) you ask questions to make sure it is who we say we are. The 7162 is always late getting to us here in the Philippines and always trouble for you receiving it back even when I use the American Embassy. Please save paper and stop putting so much unneeded pressure on older retired people. Stop the form 7162 and use a phone call instead.

COLACICCO GRAZIETTA wrote on 02.10.2018 and gave a rating 4 of 5:

Dear Mr/Ms,
I've received your envelope but I only recieved the first page and the report to be filled in is missing. May you kindly send it by email so that I can provide to fill it in and to return soon by mail. Many thanks and kind regards
Colacicco Grazietta

COLACICCO GRAZIETTA wrote on 24.09.2018 and gave a rating 4 of 5:

Dear Mr/Ms,
I've received your envelope but I only recieved the first page and the report to be filled in is missing. May you kindly send it by email so that I can provide to fill it in and to return soon by mail. Many thanks and kind regards
Colacicco Grazietta

MEHMED MEHMEDI wrote on 03.09.2018 and gave a rating 4 of 5:

Dear Mr/Ms,
We sent the form to your office address on June 2018. The form was completed end signed by Mehmed Mehmedi. On August 2018 the envelop was returned to his home address - unable to forward. Can we scan the form and sent to your e-mail address?
Biljana Sarafiloska

Michael wrote on 23.08.2018 and gave a rating 4 of 5:

I mailed back the Form 7162 via registered mail on June 20, 2018 but it was only delivered on August 17, 2018 due to USPS mishandling the mail. My question now is whether or not that still falls within the 60-day time limit for sending back the form.

Thank you for your response.

Valentin Lalov wrote on 22.08.2018 and gave a rating 4 of 5:

Hi, I mailed my SSA 7162 completed form to SSA , PO box 7162 Wilkes Barre, PA 18767-7162, but it was returned to me as undeliverable. I need your help, please advise where to mail it. Currently I am living in Bulgaria. Thanks,

Bruce Maltzman wrote on 16.08.2018 and gave a rating 5 of 5:

Could you please list the address to which a completed representative report is mailed?

Tessa Pantaleon wrote on 03.08.2018 and gave a rating 5 of 5:

I would like to ask if you received my grand father’s return letter? The mail took it so long to be delivered. Please accept. Requesting for your positive response through my email. Thanks!

Nafiz Hijazi wrote on 29.07.2018 and gave a rating 4 of 5:

Hello ; kindly note that I was late in receiving my “ survival benefits “ form and did not send it right on time ; actually I am almost 2 months late because the for # ssa 7162 was lost in the mail. Can I pls fax this form to your office immediatey ; I need a fax number , also how can I call you from overseas , I am not use the 800 numbers. Thx

Rita Marcouiller wrote on 25.07.2018 and gave a rating 4 of 5:

Hello, my mother filled out the 7162 form and returned to your office in the envelop included. Unfortunately, the form came back saying on the envelope "Return to sender undeliverable as addressed unable to forward. I am wonderimg if the address has been changed lately. The address on the envelope is SSA PO Box 7162 Wilkes Barre PA 18767-7162 USA Please let me know what address we should use. Thank you.

Mike wrote on 24.07.2018 and gave a rating 4 of 5:

Is there a way of confirming your receipt of the completed Form 7162 which I sent back to your office (PO Box 7162) on June 20th, 2018, an email address or a phone number to call, perhaps? Thank you.

Cindy wrote on 23.07.2018 and gave a rating 1 of 5:

I tried several times to call and both times call wait was over 1 hour. I am trying to call for my mother and but I work a FT job. She is unable to call so I guess that's how they save money by not paying benefits! How are you supposed to get ahold of anyone!? Should be able to speak to someone in local office/region.

I need to speak with an agent about a spouse's passing wrote on 20.07.2018 and gave a rating 4 of 5:

I need to speak with an agent at the Wilkes-Barre office about a spouse's passing and subsequent benefits. Can I make an appointment?

Terri a evans wrote on 11.07.2018 and gave a rating 4 of 5:

I'm trying too send a form to ssadministracion thrue DHL they will not deliver to a POBox regular mail won't get too you pretty pour

Kenneth R. Sher wrote on 08.07.2018 and gave a rating 4 of 5:

I have mailed my ss 7162 form to the wilkes-barre p.o. box using the self-addressed envelope, but am concerned because the form reached me after some delay (it was delivered to a neighbor, who only now realized he had it). is there an alternative way to send the form? (actually a scanned copy, the original is in the mail). email would be best, but even a fax address would work if necessary. thank you from tel aviv.

Benjamin Espindola Zarazua wrote on 15.03.2018 and gave a rating 4 of 5:

El dia 06 de febrero se envio la forma SSA-7162-OCR-SM, me habia llegado 3 dias antes, pero a partir del mes de febrero deje de recibir mis beneficios, soy de Guanajuato, Mexico, Quisiera saber el motivo? o que es lo que tengo que hacer para que me depositen las pensiones que me faltan, debido a que cumpli con el envio de la forma y no veo la razon por la cual dejaron de depositarme.

gracias, quedo en espera de su respuesta

Carolyn lombardo wrote on 13.02.2018 and gave a rating 4 of 5:

I would like an email address so I may send my 7161 form to you as snail mail takes longer and my social security has already been stopped this month. I live in Australia., thank you, carolyn

Robert Cramer Ross wrote on 08.12.2017 and gave a rating 4 of 5:

Dear Sir or Madam

Several months ago I filled out this form SSA-7162-OCR-SM and sent the form registered mail to the SSA in Wilkes-Barre, Pennsylvania as per instructions. I have never received a confirmation that you received the form.

Now I have just received another letter from Wilkes Barre SSA saying that they never received this form. You have now sent me another form and said they were going to cut off my benefits if not completed and sent to you. I completed the new form and sent it back to you register mail again. But it will take at least 15 days to get there. Probably longer due to the Christmas mail traffic. And I have absolutely NO confidence that this form will be received any better than the first one.

This is the second year in a row I have had this problem. Last year my benefits were cut off even though I sent in the completed form as directed. Fortunately, Quito, Ecuador FBU helped me immediately by me sending them a scanned copy of the complete form. My benefits were reinstated quickly. Now Quito does not answer my concern because they are not answering SSA questions. The SSA Regional Office for South America is now handling all SSA issues and I have sent an email to them alerting them of my problem. I also see that that this is not an isolated case. I have read other complaints similar to mine on your website.

I want to make sure that there is no issue going into 2018 with the continuation of my SSA monthly benefits. I need assurance that my benefits will continue. I have a family to provide for and SSA benefits are my only income.

Thank you in advance for your prompt attention to this matter.

Thank You,

Robert Cramer Ross
Jr. Jose A. Sucre 515
Urbanizacion: San Rafael
Distrito: San Juan Lurigancho

Jay Carl Dillon wrote on 06.12.2017 and gave a rating 4 of 5:

S.S.A.Wilkes-Barre has not sent the necessary forms, SSA7161 or SSA7162 to my wife and son at Nuning / Jonathan Dillon Bogor Narwana Residence Blok G No.5 Rt/RW 010 Rangga Mekar Bogor Selatan 16135 Indonesia in 10+ months. Please review Claim # 8378HC1 and expedite!!!!!!!!!.

Diandrea Horton Abell wrote on 22.11.2017 and gave a rating 4 of 5:

I received 2nd notice, yesterday, November 21. I sent completed form by US Postal Certified Mail the same day. The clerk said delivery will be in 7 to 10 working days. This form was mailed to me on Oct 4 so is already past the 45 day period to return. All answers remain "no" on the form as have been in prior years. I read the notation the delay may effect my SS monthly check. I thank you in advance for your consideration of my request to not stop the December deposit. Sincerely, D. Abell

Clintno Siegle wrote on 09.11.2017 and gave a rating 4 of 5:

form 7162 second notice received November 6. 1. I did not receive first notice. 2. First the link which I was using no longer works for foreign residence.
Second embassy La Paz per statement no longer works with the Social Security as of Oct 1st.
Third Costa Rica social security which I have been directed to use does not reply to any of the seven form written to them. I have mailed the forms. Can I get a reply, do i need anything else. thanks

Amin Dosani wrote on 28.10.2017 and gave a rating 4 of 5:

I am also not able to open my account because it is asking for my USA address but I reside in Kenya. I do not have a USA address. Please advise. Thanks.

Amin Dosani wrote on 28.10.2017 and gave a rating 4 of 5:

Please confirm your correct mailing address. It seems like the address on the envelope as P.O. Box 7162, Wilkes Barre, PA 18767-7162 is being returned undeliverable. I am mailing a letter from Nairobi, Kenya. Please respond to my email asap. Thanks.

Rosa Maria Ruiz Velasco wrote on 25.10.2017 and gave a rating 4 of 5:

We live in Guadalajara, Mexico. Today I received the form SSA-7161-OCRM-SM or OMB No. 0960-0049 dated October. 04, 2017 to return them replied no later than 45 days.
Unfortunately, our mail is poor. If I send this questionnaire by plane to P.O. Box 7161 in Wilkes Barre, PA, it will be received in 60 days !!! Another option is to send you certified mail with acknowledgment of receipt and in this case, in 15 days you receive it, but .... do not accept it with only the PO box no., THE COMPLETE ADDRESS IS REQUIRED.
Please, can you send it to my email? Or if you can give me a phone number to fax it. (which I hope this is legal), but I would also send the original to the postal box. In other words, it would be 2 shipments. It is simply time saving and that you receive the report within the time limit.
Thank you in advance for your response.

Dolores S. Herrera wrote on 19.10.2017 and gave a rating 4 of 5:

Please advise if you received my Mom`s SSA-7162 signed form. Mailed on 15/Sep/2017 from Mexico thru regular mail, (Fedex nor UPS accepts delivery to a PO Box address in the US)regular mail takes several weeks to send from Mexico to US. Track no. is RC489624456MX, worried that it arrives before 60 day limit.

Maria lucia cox wrote on 29.07.2017 and gave a rating 4 of 5:

Need to find a fax number direct to send my form 7162 i mailed and the post office has not delivery it.
Looking for all the ppossibleways i have already expended 200 hundred dollars. If i dont get payed how i m going to stand? I m writting my tracking number fir you to find it please. RR092833921BR IT IS IN THE states sence 7-12-2017.
Please let me know today the fax number.

Dr. Hubert Hechabarria wrote on 09.07.2017 and gave a rating 4 of 5:

Dear Sr.Madam:

Please advise me if any one has an email address for Social Security Administration, PO BOX 7162 Wilkes Barre PA 18767-7162 United States.

I am an American citizen who retired to Panama, Republic of Panama.

Thanks in advance.

Dr. Hubert Hechabarria

Richard Forinash wrote on 27.06.2017 and gave a rating 4 of 5:

Hi I need a Fax # please so instead of mailing my 7162 Form to you I can just Fax it in. I was living in the US but I'm a Retired Teacher now living in the Philippines. The cost of of a Registered letter from here to there is $20.

Thank You

christine samatas wrote on 26.06.2017 and gave a rating 4 of 5:

When I returned my ssaform 7162 10days ago I forgot to put stamps on it before I put it in the mailbox.
I called the po office here and they said they stamp it and bill me.Now I am worried it hasn´t reached its destination with you. I would so appreciate if you would let me know if you got it or mail me a new one.
Kindly yours!
christine samatas
sörbäcksgatan40 21625 Malmö Sweden

nail mINAI wrote on 31.07.2016 and gave a rating 4 of 5:

Send response to questionnaire back to SS Admin june 16. Came back a month later -- "not delivarable as addressed.. The envelope was a pre addressed SS admin envelop with POBOX 7162
Wilkes Barre PA 18767-7162.
WHAT SHALL I DO. i don't want my payment halted for technicality.

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