Social Security Office in Richmond, CA

You can reach Social Security Office in Richmond, California at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.


3164 Garrity Way
94806, Richmond, California

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: We Are Located At 3164 Garrity Way Off Of Blume Dr. Take Hyw 80 Exiting At Hilltop Mall. X-street Btwn Hilltop Dr. And Garrity Is Blume Dr. We Are Accessible By Ac Transit Bus Lines #71. Effective 03/28/2010 The Bus Line Will Be Changed To #76. We Are Located Across The Street By Chevy's And Next Door To The Marriott Hotel.
I-80 E5.3 mi - 9 mins
Richmond, CA, USA
5.3 mi - 9 mins
1. Head east on Macdonald Ave toward 23rd St
400 ft
2. Take the 2nd left onto 24th St
0.2 mi
3. Turn right onto Barrett Ave
1.2 mi
4. Turn left onto San Pablo Ave
0.1 mi
5. Slight right to merge onto I-80 E
2.8 mi
6. Take the exit toward Hilltop Mall-Auto Plaza
0.3 mi
7. Turn left onto Hilltop Dr
0.4 mi
8. Slight right onto Blume Dr
0.1 mi
9. Turn right onto Garrity Way
469 ft
10. Turn right
Destination will be on the left
253 ft
3164 Garrity Way94806, , Richmond, California

List of Nearest Social Security offices:

Reviews, complaints and questions

Overall rating of this office:

Deborah Iturralde wrote on 10.08.2022 and gave a rating 1 of 5:

I, too, was asked for information to be returned in enclosed envelope which wasn't provided. I sent information to their POB before only to have it never received or attached to my account and required me to send additional notarized documents. None of the SSA phones are ever answered and question of address is not available to ask online.

Joan F Vondruska wrote on 07.07.2022 and gave a rating 4 of 5:

I talked to an agent in early May and was told paperwork was to be sent that I needed ti fill out. First time the adress was wrong and never received it. Second time the person handling my case didn't send them out again for over 2 weeks. When I finally received them it was July 1st. This whole process has been ridiculous and causing me anxiety. I applied at the end of December 2021 and haven't heard back from anyone because no one returns my calls or seems to care. I have NO income and have been extremely patient. I sent the paperwork via fax and still cannot get confirmation that it was received and have called multiple times to get a voice mail and no one calls back. It cost me $63.00 to send 30 pages and I had to borrow the money to do it and I want it to be expedited at this point. I am very frustrated and need answers asap. I have no idea what is going on and I deserve to know because this is affecting my entire life. My case # is 293183 and I want to speak to a manger or supervisor now!!

Brenda Harris wrote on 05.05.2022 and gave a rating 4 of 5:

what happens to the survivor benefits no one did put money in the account check at capital one bank i need help thank you

Dennis wrote on 14.04.2022 and gave a rating 1 of 5:

Wasted 36 mins on two frustrating calls to this office. Was cut off the first time. Then told the second time I was being connected to a representative only to be told sorry we’re busy please try again later. Either they are severely short staffed or just don’t care.

Laurel Kadish wrote on 09.03.2022 and gave a rating 4 of 5:

I have been calling the Richmond CA office repeatedly for 3 days. If I get through & get on hold, eventually it rings & then the lines goes dead & disconnects. The other number is an eternal busy signal. I need urgently to talk to an agent. How could I make an appointment if there are no phone lines to access? Are you there?? Please help. What to do? I cannot get the info I need on the SS website. I called the national office & was on hold for hours. Finally a man picked up & said the Richmond office was handling my account & to call them but clearly I cannot. Is anyone there? Help, please.

CHUNDI SHERPA wrote on 11.02.2022 and gave a rating 1 of 5:

tooooooooooooo slow service the Employe are very lazy work they are not working smoothly

James A Perez wrote on 31.12.2021 and gave a rating 4 of 5:

My Bank of the West account received its
first direct deposit in October 2021 .
The bank has notified me that my account
had been closed . November and December
payments were not put into my account .
I would like two payments to be sent to
my address . My new account is at
Bank of America . Thank you .

Marion Hayes wrote on 23.12.2021 and gave a rating 2 of 5:

I am rating '1' because I have not yet had a response to my mailed request for an in-person appointment (at the 'now closed' SSA Richmond, CA). I have been instructed to schedule a visit to have my UK birth cert. cited (proof of Medicare A eligibility). Ten phone calls of 30-45 minutes have not been successful - calls dropped out. I understand the difficulties with Covid-19 but there should be alternate avenues for submitting this kind of necessary information (e.g. for an important service such as healthcare. Happy Holidays to the SSN staff nevertheless. :-)

loc huynh wrote on 09.12.2021 and gave a rating 1 of 5:

I had been trying to call 1-800-772-1213 in the last few weeks.
The wait was so long and I did not mind ;however, after a long wait the phone calls got dropped.
The phone system needs to be fixed.

Thank you.

Ms. Hewitt wrote on 23.11.2021 and gave a rating 4 of 5:

I have been waiting for an Apostilled benifits letter and cannot reach anyone to confirm that they received my request and when it will be completed. I have tracking that the mail was delivered. It is urgent and they don't seem to be very organized. there is no local number so you can only call the national number. This is ridiculous

cathy wade wrote on 10.11.2021 and gave a rating 4 of 5:

they have had my recalculate request for 9 months so far and no recalculate! is all this legal- not to respond?

Barry wrote on 13.07.2021 and gave a rating 4 of 5:

This place is a joke and they never, ever answer the goddamned phone

Shirley Winick wrote on 24.11.2020 and gave a rating 4 of 5:

I received a letter stating that records show that my deceased spouse Richard James Winick might be due Social Security Payments and sent me paperwork to complete send out and return to the Social Security Administration Western Program Service Center PO Box 2000, Richmond CA 94802-1791. Is this a scam or okay to mail it to this address. It has important information in the form. Thank you.

Phyllis Palmeri wrote on 07.11.2019 and gave a rating 1 of 5:

Receive a letter from SSA asking for information to be returned in the ENCLOSED ENVELOPE, of which there was not one. It is very difficult to comply with your request when important things are left out of the correspondence. This happens every year. Either, 1. enclose an envelope, or
2. change the letter.
Louse service as they do not answer the phone. I would give zero Stars if that were offered.

gen wrote on 07.08.2019 and gave a rating 1 of 5:

they never answer the phone so hard to pay back if no one picks up

RL wrote on 15.01.2019 and gave a rating 1 of 5:

they never pick up the phone and answer calls.
impossible to tend to ss issues even though customers are told to call them with any questions. don't understand this at all.

WILLIAM RUIZ wrote on 28.11.2018 and gave a rating 4 of 5:


Kathleen A wrote on 29.07.2018 and gave a rating 1 of 5:

They never, I mean never answer the phone.

Ola Shelton wrote on 10.07.2018 and gave a rating 4 of 5:

I am the payee for my son James M Shelton Jr. He was over paid the amount of $750.00 dollars in disability benefits. The over payment was paid back by use of my husbands Vista Card. Problem is SSA took out two separate payments electronically for A grand total of $1500.00 dollars instead of just the 750.00 owned. _One SSA electronic withdrawal was made from Visa on 06-03-18 and another on 06-05-18. How do I address this problem of the SSA taken to much money out of the Visa Account. Please contact me by email or at 801-513-0489. I need to get this matter resolved and the 750.00 over payment to SSI placed back into my husbands Visa Account.

karen gibson wrote on 12.09.2015 and gave a rating 4 of 5:

yes my name is Karen Gibson I do not own any money I am requesting to have a hearing on case number56929604405 I have summited letters called no one is helping me I nly received bebefits a couple months 25 years ago then they stopped paying me and took two tax returns from me they said at that time I owned them 10,000 dollars I THOUGHT THIS WAS TAKEING CARE OF NOW 25 YEARS LATER NEVER HEARD A WORD FROM THEM AND SAID I OWE 32.000.00 DOLLARS NO WAY DO I OWE THIS I WANT TO REQUEST A HEARING ASAP THANK YOU

lanh phan wrote on 28.04.2014 and gave a rating 5 of 5:

A request for an Award Benefit letter requested by the Berellessa Palms leasing Office concerning about leasing at this Firm.The Office is Berrellessa Palms 601 Ferry st Maertinez CA94553.Thank you very much.

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