Social Security Office in New Castle, DE

You can reach Social Security Office in New Castle, Delaware at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)


Suite 200, 920 W Basin Road
19720, New Castle, Delaware

Phone: Local Number : 1-866-667-7221 National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: Office Is Located At 920 W. Basin Road Behind The News Journal Bldg. Frm 141s Make A U-turn At Commons Blvd East (rt 37). Stay In Right Lane. Pass The News Journal Bldg And Make Next Right. Follow Road Back To The Last Bldg. Office Is On 2nd Floor Above The Parking Garage. From 141n Pass The News Journal Bldg And Make The Next Right. Follow Road Back To The Last Building. Office Is On The 2nd Floor Above The Parking Garage.
DE-141 N3.9 mi - 9 mins
New Castle, DE 19720, USA
3.9 mi - 9 mins
1. Head southeast on Cherry St toward E 5th St
305 ft
2. Turn right onto E 5th St
0.2 mi
3. Turn right onto South St
0.2 mi
4. Take the 1st left onto W 7th St
0.3 mi
5. Take the 1st right onto Washington St
0.4 mi
6. Continue onto DE-141 N/E Basin Rd
Continue to follow DE-141 N
2.5 mi
7. Turn right onto Creekwood Rd
Destination will be on the right
0.3 mi
Suite 200, 920 W Basin Road19720, , New Castle, Delaware

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Reviews, complaints and questions

Overall rating of this office:

Kathleen Ann Fowler wrote on 25.03.2015 and gave a rating 2 of 5:

It's ridiculous the hours that your offices are open. Not being able to talk to a live person is unacceptable.
I need someone to mail me a disability packet, how do I do this without talking to someone?

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