Social Security Office in Jacksonville, FL

You can reach Social Security Office in Jacksonville, Florida at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)

Address:

Suite 1, 7185 Bonneval Road
32256, Jacksonville, Florida

Phone: Local Number : 1-877-409-8424 National Toll-Free : 1-800-772-1213 TTY: 1-904-296-9971
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: You Can Get To The Office By Turning Onto Bonneval Road At The Intersection With J. Turner Butler Boulevard Which Is Located Between I-95 And Phillips Highway. Follow The Road Around Until You See The Ssa Building On Your Left. You Can Also Get To The Office By Turning Onto Bonneval Road From Phillips Highway One Block South Of J. Turner Butler Boulevard. The Ssa Building Will Be On Your Right. Same Hours Of Operation For Co-located Card Center.
Routes:
I-95 S8.6 mi - 12 mins
Jacksonville, FL, USA
8.6 mi - 12 mins
1. Head east on E Union St toward N Ocean St
207 ft
2. Take the 1st left onto N Ocean St
279 ft
3. Take the 1st left onto E State St
384 ft
4. Take the 1st left onto U.S. 1 S/Main St N
0.9 mi
5. Continue onto FL-10 E
1.0 mi
6. Keep right at the fork, follow signs for I-95 S and merge onto I-95 S
5.2 mi
7. Take exit 344 for FL-202 W
0.4 mi
8. Turn right onto FL-202 W/Butler Blvd
0.4 mi
9. Turn left onto U.S. 1 S
0.3 mi
10. Turn left onto Bonneval Rd
Destination will be on the right
0.3 mi
Suite 1, 7185 Bonneval Road32256, , Jacksonville, Florida

List of Nearest Social Security offices:

Reviews, complaints and questions

Overall rating of this office:


William P McDonald wrote on 30.11.2020 and gave a rating 4 of 5:

I just sat on the telephone listening to your impersonal computer talk to me for five minutes and when it said press 0 to talk with a representative it told me to try my call again, goodbye and hung up on me. Sick of the government employee's laziness. I want to cancel my medicare before it gets activated since the insurance I pay for is cheaper with no copays for medication but I can't talk to anyone about this form I filled out to turn into you. WTH.

Jacalyn Brouillette wrote on 11.02.2020 and gave a rating 1 of 5:

Received a letter asking me to contact D. Hoegen..have left 4 messages and have not heard anything back..why send a letter if you aren't there when I return your call?

george schneider wrote on 15.08.2019 and gave a rating 5 of 5:

My wife and I recently signed up for Social Security benefits at the Jacksonville, Bonneval Road Office. Mr. Anderson helped us, and walked us through the process. We both were so impressed at the quality of this public service representative. To be honest, government employees aren’t typically perceived as being as helpful and knowledgeable as Mr. Anderson. He’s a great representative of our government, and the Social Security Administration.

George M. Schneider

JOHNPAUL D. TAAYLOT wrote on 07.11.2018 and gave a rating 4 of 5:

I do not remember my user name or pass word. And no longer can get on program to look at my ss. Also called and seems that is no one to talk to. Yes I would like some help.

Monica F. Canady wrote on 25.04.2017 and gave a rating 2 of 5:

On yesterday 04/24/17 at 8:59-11 AM, I tried to get in contact with someone affiliated with the Bonneville Drive, social security office. My purpose was to discuss my final lump sum disbursement. The last phone call I made I had a conversation with my caseworker Ms. Washington and by my calculations my payment was two weeks late. Ms. Washington assured me that disbursement was going to be released on the second week of April and I had no need for any one to release it any sooner even though I proved evidence of my hardship and I money for my rent, and my lights. Bonneville office to either reach, or allow me to speak to someone. I didn't want to leave a message and so I asked for to have a worm transfer. The young lady told me that Ms. Washington was not in and asked if I wanted to leave a message. I told her that when I called the first time I left a message for her and Maya T.
Usually Maya T helps me: if I can't get a return call from my case worker Ms. Washington. When I called back I was trying to reach Maya but the receptionist refused to speak with me and keeps hanging up on me every time I would go threw the long process of calling. She was answering the phone, but once she heard my voice I and ask her to give me a warm transfer so I could speaking to Maya T. She would hang the phone up and she has hung up on me 6 times. I called to ask her for her name and she would just hang up every time. This is very poor customer service. I need for someone else to call me back in management I don't like dealing with people who show me no courtesy especially when it concerns my income. The only reason why I rated this a two is because I have been here several times and there have only been two people who have treated me like a human being. Maya, and the security guard.

R Francis wrote on 16.07.2015 and gave a rating 1 of 5:

Tried for the third time to get a benefits statement for hospitalized wife. Had notarized letter as was requested on last visit. Still no This was at Bonneval Rd.

Kat Thornton wrote on 24.11.2014 and gave a rating 3 of 5:

I find it very difficult to find the different Offices for another state ! Trying to find them is almost like finding a needle in a haystack !

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