Social Security Office in Hilo, HI

You can reach Social Security Office in Hilo, Hawaii at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)


Suite 710, 111 E Puainako St
96720, Hilo, Hawaii

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: 111 E Puainako St, Suite 710 Is Located At The Prince Kuhio Shopping Pla Za, We Are Next To The Phone Center Across From Macy's Women's Store. West Hawaii(kona, Kealakekua, Cpt Cook) Is Over 2 Hours From The Office. Telephone/mail Service Is Recommended For Residents Outside Hilo Area. We Encourage You To Visit Our Website At For Onli Ne Services. You Can File Retirement And Disability Applications Online, Other Services Are Available Online.
Hawaii Belt Rd4.0 mi - 10 mins
Hilo, HI, USA
4.0 mi - 10 mins
1. Head west on Iliahi St toward Wainaku St
0.1 mi
2. Turn left onto Wainaku St
0.3 mi
3. Turn left onto Wailuku Dr
256 ft
4. Turn right onto Kinoole St
312 ft
5. Take the 1st left onto Waianuenue Ave
0.2 mi
6. Turn right onto Hawaii Belt Rd/Kamehameha Ave
Continue to follow Hawaii Belt Rd
0.7 mi
7. Turn left onto Hawaii Belt Rd/Kamehameha Ave
0.9 mi
8. Take the 3rd right onto Hawaii Belt Rd/Kanoelehua Ave
1.6 mi
9. Turn left onto Makaala St
0.1 mi
Suite 710, 111 E Puainako St96720, , Hilo, Hawaii

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Reviews, complaints and questions

Overall rating of this office:

Kmb wrote on 21.02.2020 and gave a rating 1 of 5:

Waiting for a window agent took longer than transaction. Place reek of unprofessionalism and prison like atmosphere. Agents were not helpful nor personable. Just hurried you along and not being really concerned if you had anymore questions. Yuck!

Adelbert H Winn Jr wrote on 12.07.2019 and gave a rating 4 of 5:

Hawaii Pubic Housing Authority would wants to know how much my Social Security benefit is. Would it be possible for you to Fax what I am getting per month to Keanu, her fax number is 808-933-0479. Thank you for your help.

Tammy Tupe wrote on 09.02.2017 and gave a rating 1 of 5:

I have an appt that was scheduled for 1:45 pm and need it reschduled.In Hilo Called yesterday waited on your line for 4o mins. Today it says I need to wait an hour to speak to a representative .

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