Social Security Office in Joliet, IL

You can reach Social Security Office in Joliet, Illinois at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)


552 Houbolt Rd
60431, Joliet, Illinois

Phone: Local Number : 1-866-783-7302 National Toll-Free : 1-800-772-1213 TTY: 1-815-729-2895
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: Eff Monday 062711. Office Is Located Near The Galowich Ymca. Office Is On Houbolt Between Forest View And Mcdonough Streets. From The South, We Are 1 Mile North Of I-80 Interchange At Houbolt. From The North, The Office Is 1/2 Mi. South Of Jefferson (us Rt.52). From The West And I-55, Exit Us 52 And Go East To Houbolt, Make A Right. Pace Bus Route 501
I-80 W7.5 mi - 11 mins
Joliet, IL, USA
7.5 mi - 11 mins
1. Head east on U.S. 30 E/W Jefferson St toward N Chicago St
0.3 mi
2. Turn right onto N Eastern Ave
0.6 mi
3. Turn right onto US-6 W/4th Ave
0.1 mi
4. Take the 2nd left onto IL-53 S/US-52 E/S Chicago St
0.2 mi
5. Take the Interstate 80 W ramp to Moline/Rock Island
0.3 mi
6. Merge onto I-80 W
4.4 mi
7. Take exit 127 for Houbolt Rd toward Empress Rd
0.3 mi
8. Keep right at the fork, follow signs for Joilet
121 ft
9. Turn right onto Houbolt Rd
1.3 mi
552 Houbolt Rd60431, , Joliet, Illinois

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Reviews, complaints and questions

Overall rating of this office:

Joanne Sokolowski wrote on 05.04.2019 and gave a rating 4 of 5:

I want to make an appointment to discuss my options for retirement. I called the Joliet office to set up an appointment and was told that I could not make an appointment unless I was filing for SS benefits. I do not know when I want to file unless I get all the necessary information but cannot obtain the information because I can't make an appointment.

Diana wrote on 09.01.2019 and gave a rating 4 of 5:

This was the first time that I went to a Social Security Office and my first impression was not good. The Security Officer, who was on duty on January 9th was very unprofessional. My father just recently passed away so I accompanied my mother to bring her marriage certificate so that the proper documents can be processed. I was not familiar with the procedures of SS since I have never been to an office. i checked into the kiosk and then I saw the Security Officer and asked him if we had to wait or can someone copy the marriage certificate. He asked me whether I was special that I did not have to wait. What an inappropriate comment to make to someone? Maybe people like him should not interact with the public. I do not know this gentlemen nor do I know if he was joking around but it is not right considering the circumstances. Hopefully someone can speak to him about his manners. The other people in the office were very kind, patient and sympathetic.

joseph mahany wrote on 24.03.2016 and gave a rating 1 of 5:

cancelled medicare in nov of 2015 social security still took $100 out of my dec check i called the joliet office the said the 100 would be reimbursed still waiting

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