Social Security Office in Salem, MA

You can reach Social Security Office in Salem, Massachusetts at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)

Address:

Suite 406, 10 Federal St
01970, Salem, Massachusetts

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: Telephone Appointments Are Preferable Refer Personal Conferences To Fo At 866-248-2394 Located At 10 Federal St Suite 406 1 Blocks From Downtown Mall At The Co Rner Of St Peter St. And Federal, One Block Off Of Bridge St
Routes:
Washington St0.6 mi - 2 mins
Salem, MA, USA
0.6 mi - 2 mins
1. Head west on Gedney St toward Gedney St Ct
440 ft
2. Take the 2nd right onto Summer St
302 ft
3. Take the 1st right onto Norman St
0.2 mi
4. Turn left onto Washington St
0.2 mi
5. Turn right onto Federal St
Destination will be on the left
0.1 mi
Suite 406, 10 Federal St01970, , Salem, Massachusetts

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Reviews, complaints and questions

Overall rating of this office:


Judy Gangi wrote on 07.11.2017 and gave a rating 4 of 5:

Called last month for an appointment and was told to call back the next month which I did after numerous calls because of high volume and waiting 15 minutes after being put on hold was told I could not make an appointment at this office because I live in city that had a field office even though I live closer to the Salem office. Then I was told I could make a telephone appointment if I didn't want to go to field office in my city. Then basically she hung up in my ear before I could tell her I did not want a telephone appointment. RUDE!!!!! So happy people are willing to help navigate the system....NOT!!!

Rita A Pedrick wrote on 02.09.2017 and gave a rating 4 of 5:

Hello!! Just got a letter in the mail on Friday saying I won't be receiving my Social Security checks until next year!!!!! I need to come in!! Definitely something is not ADDING UP,!!!!!!!!

Kayce wrote on 06.06.2016 and gave a rating 4 of 5:

Hello,
Would I be able to come in a change my name on social security card in this office? I just got married. If so, do you the approximate time it would take?

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