Social Security Office in Buffalo, NY

You can reach Social Security Office in Buffalo, New York at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)


Suite 100, 186 Exchange Street
14204, Buffalo, New York

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: The Building Is Located At The Corner Of Exchange And Carrol St. The Office Is No Longer Located In The Federal Building. The Buffalo Office Moved Effective August 1, 2005, To 186 Exchange Street, Buffalo, Ny 14204
Exchange St1.0 mi - 4 mins
Buffalo, NY, USA
1.0 mi - 4 mins
1. Head south toward Perkins Dr
282 ft
2. Exit the traffic circle onto Delaware Ave
0.2 mi
3. Turn left onto Church St
0.1 mi
4. Turn right at the 2nd cross street onto Pearl St
0.3 mi
5. Turn left onto Upper Terrace
367 ft
6. Continue onto Exchange St
Destination will be on the left
0.4 mi
Suite 100, 186 Exchange Street14204, , Buffalo, New York

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Reviews, complaints and questions

Overall rating of this office:

Michelle McDonald wrote on 10.06.2020 and gave a rating 4 of 5:

Questions: Who is the AWIC for the SSA Buffalo Regional Office at 186 Exchange Street, STE 100, Buffalo NY 14204? What is the best way to request a Benefit's Planning and Query (BPQY) for a consumers? Do we complete a 3-way call and ask for it verbally since most agencies are working from home due to Covid-19?

Mary R. Boron wrote on 18.09.2018 and gave a rating 4 of 5:

I am a care manager for Monroe Plan for Medical Care. I work under the HHUNY Health Home.
I am requesting an appointment for a member of mine who only speaks Spanish and has limited reading skills. Member lives in buffalo, NY. I would like to attend the appointment with him. I have started filling in the application for him online. Re-entry number is 29946316.
Member was born in Puerto Rico. He has a birth certificate which is in 2 pieces-still legible. Not sure if he needs to send for a new one. I was told the replacement would be $40+ and member is on a very limited income.

Gail Clark wrote on 10.08.2018 and gave a rating 4 of 5:

Can I make an appointment to speak to someone in your Buffalo office?

Rosemarie Burgholzer wrote on 29.01.2018 and gave a rating 4 of 5:

Can we make an appointment to apply for social security???

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