Social Security Office in Rochester, NY

You can reach Social Security Office in Rochester, New York at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)


2nd Floor, 4050 W Ridge Rd
14626, Rochester, New York

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: Office Is Located In Kohl's Department Store Plaza Near The Intersection Of Elmgrove Rd - Enter Plaza Driveway And Follow Road Past Dept Store T O Stand-alone Building - Office Is Located On The Second Floor
I-490 W, NY-390 N and NY-104 W/Ridge Rd W10.5 mi - 14 mins
Rochester, NY, USA
10.5 mi - 14 mins
1. Head east toward St Paul St
197 ft
2. Turn left onto St Paul St
240 ft
3. Turn left onto the Inner Loop W ramp
0.1 mi
4. Merge onto Inner Loop
0.4 mi
5. Keep right at the fork, follow signs for I-490 W/Buffalo and merge onto I-490 W
2.9 mi
6. Take exit 9A for New York 390 N toward NY-31/Lyell Ave
0.3 mi
7. Merge onto NY-390 N
3.3 mi
8. Take exit 24B for NY-104 W/Ridge Rd
0.2 mi
9. Merge onto NY-104 W/Ridge Rd W
Destination will be on the right
3.2 mi
2nd Floor, 4050 W Ridge Rd14626, , Rochester, New York

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Reviews, complaints and questions

Overall rating of this office:

Michael Miller wrote on 07.01.2020 and gave a rating 4 of 5:

If you are enrolled in United Health Care Medicare Advantage, do you still have to have and pay for Part D coverage

Mary Alt wrote on 20.12.2019 and gave a rating 4 of 5:

My husband received his 2020 COLA benefit statement 2 weeks ago but mine has not been received. My concern is that it was misdirected in the mail and someone may have opened it. Was my Social Security number anyplace on the notice and is there anything I should do?

karen bullis wrote on 06.09.2018 and gave a rating 4 of 5:

I applied at the Ridge road office on July 20 2018 for a new social security card. I was told by the assistant that I would receive my card in the mail within two weeks. It is now Sept 6 2018 and I still haven't gotten my card. What's that all about?

Jim sulkowski wrote on 06.12.2017 and gave a rating 4 of 5:

Do I need an appointment to see someone at the social security office?

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