Social Security Office in Rochester, NY

You can reach Social Security Office in Rochester, New York at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)


200 E.main St, 2 Nd Floor
14604, Rochester, New York

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: Located In The Hsbc Building Which Is Behind Midtown Plaza And Adjacent To Xerox Tower. Parking Is Avaiable In The Building Underground Parking Lot, Handicap Parking Spaces Are Avaiable. The Building Is Handicap Accessible, We Are Located On Major Bus Routes. There Is Also Metered Parking On The Streets Surrounding The Building.
St Paul St and Court St0.8 mi - 3 mins
Rochester, NY, USA
0.8 mi - 3 mins
1. Head east toward St Paul St
148 ft
2. Take the 1st right onto St Paul St
0.3 mi
3. Continue onto South Ave
0.2 mi
4. Turn left onto Court St
0.2 mi
5. Take the 3rd left onto Chestnut St
Destination will be on the right
154 ft
200 E.main St, 2 Nd Floor14604, , Rochester, New York

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Reviews, complaints and questions

Overall rating of this office:

jill coughlin wrote on 02.10.2019 and gave a rating 4 of 5:

i have misplaced my daughter's social security card and need to get a replacement. She is 16 years old. Can you please let me know what paperwork I need to bring with me and if I can do it on my own, or if she needs to be present? I also would like to know how long the process takes in the office so I can properly arrange child care for my other children. I would also like to know if after proving my identity, will I be able to have access to the SS# as it is needed for a college application or will I have to wait for the document to be mailed. Thank you for all of the information.

barbara fowler wrote on 20.02.2015 and gave a rating 4 of 5:

i just found out that there was an appointment for me in your office on march 5, 2015. i live in bedford va. now and could not make it there so the appointment was cancelled. can you tell me what that appointment was about? is it something we can do online?

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