Social Security Office in West Chester, PA

You can reach Social Security Office in West Chester, Pennsylvania at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)


1101 West Chester Pike
19382, West Chester, Pennsylvania

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: From North Or South Using Rt 202, Take The Pa Route 3 Exit For Newtown Square. At The 2nd Traffic Light, Turn Left Into The West Goshen Town Center (applebee's And Shop Rite) And Make First Left. Follow Road Behin D Applebee's. Bear Left At The Stop Sign. Office Faces West Chester Pk. From The East, Take Pa Route 3 To The West Goshen Town Center Which Is 3 Miles West Of Rt 352. Make Right Turn Into Shopping Center And Follow Directions Above.
E Market St and West Chester Pike2.0 mi - 5 mins
West Chester, PA, USA
2.0 mi - 5 mins
1. Head southeast on N High St toward W Gay St
443 ft
2. Turn left onto E Market St
0.9 mi
3. Continue onto West Chester Pike
0.7 mi
4. Turn left onto N 5 Points Rd
0.2 mi
5. Turn right
344 ft
6. Turn right
Destination will be on the left
381 ft
1101 West Chester Pike19382, , West Chester, Pennsylvania

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Reviews, complaints and questions

Overall rating of this office:

Carol a St John wrote on 16.10.2019 and gave a rating 4 of 5:

Web page needs more info. I wanted to know if I go to the office do I need an appointment or is it walk-in/first come, first service. If appointments can be made, how are they made? On-line or phone

robert s wrote on 03.07.2019 and gave a rating 4 of 5:

Your system is horrible, I need to talk to the local office and there is no phone number. I have dialed the nationwide number and have to go through 30 minutes of BS just to be told that my wait time is another 60 minutes.

ann miller wrote on 17.11.2017 and gave a rating 1 of 5:

I am trying to find out whether I can go go any SS office in my area, or must it be in my county. My husband has died and I need to get forms to apply for that change. There is no menu that covers my question, and no phone number for local offices.

Linda Petrecca wrote on 28.03.2016 and gave a rating 4 of 5:

I could not get through as system kept telling me no agent was available and would hang up. This is very discoraging especially when I already have taken my borth certificate to the office in person and the system keeps telling me (on-line and over phone) that they still need this info.

carlos manzanet wrote on 14.12.2015 and gave a rating 4 of 5:

hi carlos manzanet im tell u a honest with u. don't want to live here no here no more with my mother. now I never want to see my mother 9 year since, my family threatening to kick me out. on date octocber 4 2009 mom kick me out of our house now. my family hate me they they treaten to kick me out all the time . I never want to seemy family again I don't want to visit my family anymore 9 year since... my family sepeate me now 9 year since. now on date octocber 4 2009 I live in west chester and I live in west chester & my friend deaf live with me Westchester now ..... more more ssi thank u write to address p.o. box 227 west chester pa 19380 thank u

Linda Rhodes wrote on 18.08.2015 and gave a rating 4 of 5:

I called the SS number I found on the internet. After waiting on hold over 30 minutes, someone answered. My question was what documents do I need to bring to get a replacement SS card for my MIL. I am her POA. I was told I could get a medical record from the nursing home. It must have her name, DOB and an original doctor's signature. No photocopies would be accepted. I took 1/2 day of vacation to get this. Took another 1/2 day of vacation to take it up to the West Chester SS office and they would not accept it. They claimed they would accept the same exact document on letterhead. So, I will take another 1/2 day of vacation to drive to the nursing home and get the information on letterhead and hopefully the New Castle, DE office will accept this new document. They should be more aware of the advice they give out at SS central. Government at work.

Joginder Chawla wrote on 09.02.2015 and gave a rating 3 of 5:

Kindly assist me, I am waiting for W2 for my SS which I did not recive till now and I called the 800 # from my area in Canada and cant get through, kindly help me if there is any other # where I can contact the Social Security office directly calling from Canada.

David Francis Shaeffer wrote on 16.12.2014 and gave a rating 3 of 5:

Please assist with an application
to change Payee for SSI benefits,
require Claim Number, Payor Name
and correct Address thereto.

jeffrey dietz wrote on 10.02.2014 and gave a rating 3 of 5:

i signed up for ss in december and was to have my meicare payment directly paid by my checking account.. I got my first check for January but not they say I owe $419.60 or my medicare will be can this be??? please advise..

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