Social Security Office in Roanoke, VA

You can reach Social Security Office in Roanoke, Virginia at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.


Suite 100, 612 S Jefferson Street
24011, Roanoke, Virginia

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: 612 South Jefferson St Suite 100 Roanoke Va 24011 Located Beside The Roanoke City Library At The Corner Of Jefferson St & Bullitt Ave
Kirk Ave SW and Franklin Rd SW0.5 mi - 2 mins
Roanoke, VA, USA
0.5 mi - 2 mins
1. Head west on Kirk Ave SW toward 1st St SW
0.2 mi
2. Turn left onto 2nd St SW
0.1 mi
3. Turn left onto Franklin Rd SW
0.2 mi
4. Take the 2nd right onto S Jefferson St
246 ft
Suite 100, 612 S Jefferson Street24011, , Roanoke, Virginia

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Reviews, complaints and questions

Overall rating of this office:

Wanda L Hanger wrote on 03.02.2022 and gave a rating 4 of 5:

I cannot get into my ONLINE account. It locks me out continually for 24 hour periods. I cannot get help by phone. I need a 1099 for tax purposes but cannot get through to anyone.

William B Neely wrote on 10.08.2021 and gave a rating 1 of 5:

I don't understand why I need an appointment just to have my SSI turned back on

William B Neely wrote on 10.08.2021 and gave a rating 4 of 5:

Why do everyone need to have an appointment just to talk to the social security people

Teresa Bryant wrote on 17.10.2019 and gave a rating 1 of 5:

This was the worst experience I’ve ever had a place. Went to get help applying for disability for my son. When I walked up to the window the lady already had an attitude I gave her my information until ride started did you get somewhere and needed help finishing it or figure out what I needed to do. She informed me that she could help me get nobody help me that she didn’t even know what I was talking about. So I asked to speak to a supervisor she refused to let me speak to her supervisor so I asked for her name she would not give me her name then she called security tell me escorted from the building. All because I wanted some information. Thank God I called the Richmond office and a very nice lady on the phone was more than happy to help. But the woman right now Travis should never be allowed to work with the public She was rude nasty and disrespectful and if this is the kind of employees that the Roanoke office hires they need new staff.

robert montgomery myers wrote on 02.12.2015 and gave a rating 4 of 5:

I'm 65 on disability will there be any changes in my benefits or how much I can make each year.

Lindsey Barrow Sr. wrote on 13.11.2015 and gave a rating 4 of 5:

My son is (was) on SSI, but several months ago had his payment stopped for having more than $2000 in assets. Since the stop payment, he has reduced his assets to comply. We have spoken to several people and were notified that Mrs. Hall would contact us shortly for further information. That was several weeks ago. We were also told that we didn't need to appeal, that it was more or less a "clerical thing". Nobody will give us a straight answer. I hate to involve an attorney, but we may have to.

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