Social Security Office in Poughkeepsie, NY

You can reach Social Security Office in Poughkeepsie, New York at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)

Address:

332 Main St
12601, Poughkeepsie, New York

Phone: Local Number : 1-877-405-6747 National Toll-Free : 1-800-772-1213 TTY: 1-845-454-1540
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: The Office Is Located 2 Blocks East Of Columbus Drive (east-west Arteria L) On The Right Side Of The Street. Municipal Parking Is Located To The Left Of The Office On Catherine Street And To The Right Of The Office 1 Block South On Cannon Street. Directions From Rt 44/55 - Take The Arter Ial To Catherine Street, Turn Left. The Office Is Located 2 Blocks Sout H (straight Ahead) On The Corners Of Main And Academy Streets. Direction S From Rt - 9, Take The Main Street Exit And Turn Right.
Routes:
Cannon St0.4 mi - 2 mins
Poughkeepsie, NY, USA
0.4 mi - 2 mins
1. Head northwest toward S Clinton St
194 ft
2. Exit the traffic circle onto Cannon St
0.3 mi
3. Turn right onto Academy St
394 ft
4. Turn left onto Main St
Destination will be on the left
108 ft
332 Main St12601, , Poughkeepsie, New York

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Reviews, complaints and questions

Overall rating of this office:


Tom T wrote on 26.02.2018 and gave a rating 4 of 5:

The hold time was a little long, but the woman who answered the phone was very professional, answered all my questions and made great suggestions. She was worth the wait.

Margaret wrote on 05.01.2018 and gave a rating 5 of 5:

I have been to this SS office several times over the past few years. The wait was a bit frustrating, but there were a lot of clients. Every staff member I've met with has been polite, efficient, knowledgeable, and helpful.

Michael Volgare wrote on 05.06.2017 and gave a rating 4 of 5:

I must have left about 7 message to my worker explaining that I have a doctor appointment on day of phone interview. I have yet to hear from her. I don't want to fail to comply so I don't know what to do. My doctor's appointment concerns possible spinal surgery.

Anonymous wrote on 28.03.2016 and gave a rating 1 of 5:

Poor customer service and very professional "attitude". Not all of us are on Social Security Disability for their mental issues, chronic fatigue or back pain. I went in for a SS card replacement first time was rather quick. Two months went by without receiving my sons card. I could not resolve over the phone and had to drive 45 min back to local office. I forgot the US passport for ID despite having my NY drivers license and the letter from the visit 2 months ago. "We sent it check with the post office". I told them that I called and I got an attitude (its not my problem). Now I need to return once again and my sons name and social security number is somewhere out there....

Chris wrote on 04.12.2015 and gave a rating 2 of 5:

We Waited 1hour and 15 minutes until the 1 person who does replacement social security cards came back from lunch. If there are only certain times when you can get help with certain things, these hours should be posted so you don't wait needlessly. Really inefficient. Others at the office had waited over 3 hours for help. Security officer pleasant and courteous. We were also surprised that there were no automatic doors for disabled access.

carole daniels wrote on 11.05.2015 and gave a rating 1 of 5:

Tried many times to reach an agent by phone...usually told all agents are busy, "goodbye". Finally put on hold for 10 minutes awaiting agent, then again told "goodbye". I needed to know what documentation was required before trekking into the office, but seems customer service is not available in the Poughkeepsie office.

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