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Social Security Office in Poughkeepsie, NY
You can reach Social Security Office in Poughkeepsie, New York at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.
All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.
During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)
Address:
332 Main St
12601, Poughkeepsie, New York
| Phone: | Local Number : 1-877-405-6747 National Toll-Free : 1-800-772-1213 TTY: 1-845-454-1540 |
| Worktime: | Monday 9:00 AM - 4:00 PM Tuesday 9:00 AM - 4:00 PM Wednesday 9:00 AM - 12:00 PM Thursday 9:00 AM - 4:00 PM Friday 9:00 AM - 4:00 PM Saturday Closed Sunday Closed Except Federal Holidays |
| Directions: | The Office Is Located 2 Blocks East Of Columbus Drive (east-west Arteria L) On The Right Side Of The Street. Municipal Parking Is Located To The Left Of The Office On Catherine Street And To The Right Of The Office 1 Block South On Cannon Street. Directions From Rt 44/55 - Take The Arter Ial To Catherine Street, Turn Left. The Office Is Located 2 Blocks Sout H (straight Ahead) On The Corners Of Main And Academy Streets. Direction S From Rt - 9, Take The Main Street Exit And Turn Right. |
| Routes: |
| Cannon St0.4 mi - 2 mins |
 |
Poughkeepsie, NY, USA |
| 1. | Head northwest toward S Clinton St | 194 ft |
| 2. | Exit the traffic circle onto Cannon St | 0.3 mi |
| 3. | Turn right onto Academy St | 394 ft |
| 4. | Turn left onto Main St Destination will be on the left |
108 ft |
 |
332 Main St12601, , Poughkeepsie, New York |
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510 Park Avenue
Reviews, complaints and questions
Overall rating of this office:I have been to this SS office several times over the past few years. The wait was a bit frustrating, but there were a lot of clients. Every staff member I've met with has been polite, efficient, knowledgeable, and helpful.
I must have left about 7 message to my worker explaining that I have a doctor appointment on day of phone interview. I have yet to hear from her. I don't want to fail to comply so I don't know what to do. My doctor's appointment concerns possible spinal surgery.
Poor customer service and very professional "attitude". Not all of us are on Social Security Disability for their mental issues, chronic fatigue or back pain. I went in for a SS card replacement first time was rather quick. Two months went by without receiving my sons card. I could not resolve over the phone and had to drive 45 min back to local office. I forgot the US passport for ID despite having my NY drivers license and the letter from the visit 2 months ago. "We sent it check with the post office". I told them that I called and I got an attitude (its not my problem). Now I need to return once again and my sons name and social security number is somewhere out there....
We Waited 1hour and 15 minutes until the 1 person who does replacement social security cards came back from lunch. If there are only certain times when you can get help with certain things, these hours should be posted so you don't wait needlessly. Really inefficient. Others at the office had waited over 3 hours for help. Security officer pleasant and courteous. We were also surprised that there were no automatic doors for disabled access.
Tried many times to reach an agent by phone...usually told all agents are busy, "goodbye". Finally put on hold for 10 minutes awaiting agent, then again told "goodbye". I needed to know what documentation was required before trekking into the office, but seems customer service is not available in the Poughkeepsie office.
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Judith L Wiens said on 06.01.2021: " I was married in December and need to change my name to my new name. Please advise w ..."
Tori Ann Moser said on 06.01.2021: " I'm sick of this hags dragging their feet. No one seems to want to help me, everytime ..."
Jerry/Nell Diehl said on 05.01.2021: " We have moved from SD to AZ on 1/4/21 and I need to change our address. I have acces ..."
The hold time was a little long, but the woman who answered the phone was very professional, answered all my questions and made great suggestions. She was worth the wait.