Social Security Office in Albany, OR

You can reach Social Security Office in Albany, Oregon at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)


Suite 110, 1390 Waverly Drive Se
97322, Albany, Oregon

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: Office Is In The Old Albany Library Building On The Northwest Corner Of Waverly Drive And Se 14th. From Santiam Highway Go South On Waverly To 14th And Turn Right.
SW 2nd Ave2.1 mi - 6 mins
Albany, OR, USA
2.1 mi - 6 mins
1. Head east on SW 2nd Ave toward S Lyon St
0.7 mi
2. Turn right onto SE Main St
489 ft
3. Take the 2nd left onto Santiam Rd SE
0.4 mi
4. Take the 3rd right onto SE Geary St
0.1 mi
5. Turn left onto SE 9th Ave
128 ft
6. Slight right onto US-20 E/SE 9th Ave
Continue to follow US-20 E
0.5 mi
7. Turn right onto Waverly Dr SE
Destination will be on the right
0.2 mi
Suite 110, 1390 Waverly Drive Se97322, , Albany, Oregon

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Reviews, complaints and questions

Overall rating of this office:

Jennifer wrote on 25.07.2019 and gave a rating 1 of 5:

I just had a simple question about requesting a replacement card for my son. I could not find the answer online and could not get through on the phone as they had no options remotely close. I emailed the question a couple of days ago and received no answer. I work in another town and don't want to take time off work only to find out we aren't prepared. I sure wish you could actually get in touch with someone. What a terrible system!

Pauline Morrison wrote on 29.06.2019 and gave a rating 1 of 5:

I'd like to make an appointment for a review of benefits. The number given on the website does not list an option on its menu for making appointments, nor does it allow the caller to connect with a person. Please respond to my email, informing me how an appointment may be made. I live two hours away, and do not wish to drive over without an appointment.
Thank you.

Mike Joseph Sullivan wrote on 30.04.2019 and gave a rating 4 of 5:

Would like to cancel a May 7th, 9am appointment at the Social Security Waverly Street Office in Albany, Oregon for my wife Sothara, but can find neither an email address or phone number in which to call. How does one cancel an appointment?

Marsha wrote on 22.02.2019 and gave a rating 1 of 5:

Have never been treated so rude by an individual in a long time. Brought my mother-in-law in who just lost her husband and is on hospice herself. It took every ounce of her energy to come there. When called to the window I said just a moment let me get a chair for my mother-in-law, the woman said NO there won’t be any chair. Do you have an appointment I started to explain she stopped me before I could hardly answer and said do you have an appointment today. I said NO but could you take copies of the information you requested so it is on file when they call for the phone appointment scheduled. Please tell your employees that a tiny bit of compasion goes a long way.

Michelle Hogfarmer wrote on 27.10.2018 and gave a rating 1 of 5:

The security guard in the Albany office is the biggest douchebag on earth.

Tom Finegan wrote on 23.02.2018 and gave a rating 4 of 5:

A perfect example of why the public hates dealing with government. I turn 62 in 4 months. I need to find out how to apply, yes, just apply for SSN. the online number has a 55 minute wait time. no number for my local offices, which are about 40 miles away. I guess i'll just have to drive there to find an application. Likely to find that the doors are locked and still cannot contact anyone. Poor management on your part should not be my problem.

Krystal Erickson wrote on 17.01.2018 and gave a rating 4 of 5:

Do you have to make an appointment with the social security office or can you just come in?

Jon Scott Shisler wrote on 15.12.2017 and gave a rating 4 of 5:

I had an appointment that you all gave to me to complete my SS business. I got a call the day before reminding me of my call. I waited by my phone all day. I called repeatedly but could not leave a message and the phone continually rang and rang. My call was scheduled for 9:10 am and it is not 5:16 pm. No call and still cannot leave a message. Please call me at the same time tomorrow.
Thank you.

sammy smith wrote on 15.03.2016 and gave a rating 4 of 5:

I want an appointment time at isom location in san Antonio

Sandy Michael wrote on 08.03.2016 and gave a rating 4 of 5:

I would like to make an appointment to meet with a representative. Please email me a date and time for an appt. Thank you

Mike Thomas wrote on 05.12.2015 and gave a rating 4 of 5:

Please provide a phone number for the Albany, OR office so as to make an appointment.

Louise Martucci wrote on 10.03.2015 and gave a rating 4 of 5:

Please email me the Albany office number so I can make an appointment

Julie Tomlin wrote on 07.04.2014 and gave a rating 5 of 5:

Would like to contact the Albany, Oregon SSA office to make an appointment. Do they have a phone number?

Thank you.

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