Social Security Office in West Frankfort, IL

You can reach Social Security Office in West Frankfort, Illinois at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)

Address:

1005 Factory Outlet Dr
62896, West Frankfort, Illinois

Phone: Local Number : 1-888-223-8869 National Toll-Free : 1-800-772-1213 TTY: 1-618-937-3258
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: Office Is Located Just West Of The Exit Off I-57 At Mile Marker 65 On Factory Outlet Drive Across The Street From The Factory Outlet Stores N. Take Exit 65 Off Of I-57; Go West To First Street On Right S. Take Exit 65 Off Of I-57; Go West Over Interstate To First St On Rt E. Take St Route 149 West Over Interstate To First Street On Right W. Take St Route 149 East To Factory Outlet Drive; Office Is Across The Street From The Factory Outlet Mall
Routes:
E Main St and IL-149 W1.6 mi - 4 mins
West Frankfort, IL, USA
1.6 mi - 4 mins
1. Head south on N Jackson St toward E Main St
226 ft
2. Take the 1st right onto IL-149 W/E Main St
Continue to follow IL-149 W
1.4 mi
3. Turn right onto Factory Outlet Blvd
Destination will be on the left
0.1 mi
1005 Factory Outlet Dr62896, , West Frankfort, Illinois

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Reviews, complaints and questions

Overall rating of this office:


Lisa L Crow wrote on 02.04.2018 and gave a rating 1 of 5:

I submitted a widows claim in Dec. The lady that took my case and told me she was there for me and this is what she does said I would receive my money the end of Dec since my ex died in Aug.It is April and she still has not turned in my application, with no excuse.I have left messages on her phone to call me back and she ignores me.I have called Washington Social Security and they said they would send her a letter to send my application in. What in the world do you have to do? I I am at a loss why she won't turn this in and why someone isn't doing something about it!

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