Social Security Office in Memphis, TN

You can reach Social Security Office in Memphis, Tennessee at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)

Address:

3602 Austin Peay Hwy
38128, Memphis, Tennessee

Phone: Local Number : 1-855-420-8557 National Toll-Free : 1-800-772-1213 TTY: 1-901-373-8695
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: Corner Of Yale & Austin Peay Hwy -- North Of I40 On Austin Peay (tn Highway 14). Next Door To Suntrust Bank.
Routes:
I-40 E12.2 mi - 14 mins
Memphis, TN, USA
12.2 mi - 14 mins
1. Head east on Poplar Ave toward N 3rd St
203 ft
2. Turn left onto N 3rd St
0.2 mi
3. Turn right to merge onto I-40 E toward Nashville
8.9 mi
4. Take exit 8 for Tennessee 14 N/Jackson Ave toward Austin Peay Hwy
0.8 mi
5. Merge onto TN-14 S/Jackson Ave
Continue to follow TN-14 S
Destination will be on the right
2.2 mi
3602 Austin Peay Hwy38128, , Memphis, Tennessee

List of Nearest Social Security offices:

Reviews, complaints and questions

Overall rating of this office:


Mary Beth Glowacki wrote on 14.01.2018 and gave a rating 1 of 5:

My husband and I applied for medicare here on 11/20/2017. He received his letter and card in December. I received NOTHING! I called on 12/26/2017 and spoke to Ms. Johnson. She promised to send a letter that day and my card shortly after. So far I have received NOTHING! I called on 1/11/2018 and spoke to Ms. Taylor. She said she would have Ms. Johnson call me but probably not that day as Ms. Johnson was "busy". Probably not the next day either as we were going to get snow. I reminded her that I have no proof of medical insurance if I get sick and this has been going on for 2 months. She could have cared less. Now Monday is a federal holiday so I have to at least with until Tuesday. I can't believe the incompetence of these people!!

David L Palmer wrote on 03.06.2017 and gave a rating 4 of 5:

My Disability check was cut by $400.00 this month....I still have my cigna healthspring.....i am broke now because of this....Help Please

Ladella Giaimo wrote on 17.09.2016 and gave a rating 4 of 5:

Hey,My purse has been stolen last night while working. My ID and SSI Card. What can I do?

Annie West wrote on 25.07.2015 and gave a rating 1 of 5:

am filing a grievance of complaint on Debra Long at the Social Security Administration at Austin Peay in Memphis, Tennessee. I had been informed on June 29, 2015 by a phone conversation with Mrs. Long that I needed to drop my appeal because I did not stand a chance of winning the appeal. She instructed me to come to her office the morning of June 30, 2015 to explain my over payment of widows pension. I became very upset and terrified during the course of the conversation because of her tone of voice and threats of fraud, accusing me that I had signed forms stating that I fully understood the process. I believe she pressured me and used my depression against me to sign the forms. She turned the computer screen to me and said that I had forced her hands to open up my work history, and said that I needed to sign the forms. She stated, “That if I did not sign the forms, my overpayment would be increased more, than what I already owed.” She handed me paper and pen and instructed me to write the amount of the overpayment, plus the amount that I had made in the past two years. She screamed at me and told me to be quiet, and listen to what she had to say. She also mentioned, “That she had the power to take my check away and provided me with a guardian. I have continued to have nightmares and anxiety attacks from this encounter. I cannot seem to move forward from this negative experience. I would like for my appeal process to be handled by another worker at a different office. I also had to go to a physician after this horrific and horrible experience.

Respectfully,
Annie C. West

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