Social Security Office in Newport News, VA

You can reach Social Security Office in Newport News, Virginia at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)


11706 Jefferson Avenue
23606, Newport News, Virginia

Phone: Local Number : 1-866-331-9169 National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: If Coming From I-64,take Exit 258a Onto J Clyde Morris Blvd And Turn Rig Ht Onto Jefferson Ave At Casey Chevrolet. The Office Is The Red Brick Bu Ilding On Jefferson Ave Behind Popeyes Chicken (between East Coast Gas Station And Extended Stay Hotel) Enter Where Street Sign Shows Both Gast On Ct And Pavillion. No Contact Station.
Thimble Shoals Blvd and J Clyde Morris Blvd1.8 mi - 4 mins
Newport News, VA, USA
1.8 mi - 4 mins
1. Head east on Town Center Dr toward Fountain Way
157 ft
2. Take the 1st right onto Fountain Way
0.1 mi
3. Turn left onto Thimble Shoals Blvd
0.7 mi
4. Turn right onto J Clyde Morris Blvd
0.6 mi
5. Turn right onto Jefferson Ave
Destination will be on the right
0.3 mi
11706 Jefferson Avenue23606, , Newport News, Virginia

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Reviews, complaints and questions

Overall rating of this office:

Donald Stringer wrote on 16.12.2019 and gave a rating 5 of 5:

Easy to reach by telephone and representative quickly and courteously solved my problem.

Robert D Scanlan wrote on 19.03.2019 and gave a rating 4 of 5:

I practically got chased off the phone by a representative of this office this morning. I asked for an explanation and it was obvious he could not answer my question in regards to my February payment. I asked for a number of their payment office and was told by him that he has tried numerous times to explain why my February check was not issued and I did not get any further with him. I will try to talk to another representative at another time.

Mike wrote on 19.06.2018 and gave a rating 4 of 5:

How can I make an appointment to speak with someone at the SSA office in Newport News?

J Cook wrote on 27.07.2015 and gave a rating 4 of 5:

The number 1-866-331-9169 is not a valid number.

Admin wrote on 21.02.2014 and gave a rating 5 of 5:

Catherine, pls call this number 1-800-772-121

catherine B. oder wrote on 20.02.2014 and gave a rating 5 of 5:

How do I file to have my SSI changed from one bank to another?

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