Social Security Office in Norfolk, VA

You can reach Social Security Office in Norfolk, Virginia at the following street address and contact number, as well as using directions below. Please, share your experience about visiting this office, provide a review using the form at the end of this page.

All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population—older Americans and people with underlying medical conditions—and SSA employees during the Coronavirus (COVID-19) pandemic. However, SSA is still able to provide critical services.

During the COVID-19 pandemic, SSA is asking the public to first try to use online services before calling. If you cannot use these online services, you can find the phone number for your local office by using our Field Office Locator and looking under Additional Office Information. (Note, if you already had a scheduled appointment with your local office, an employee from that office will attempt to call you at your scheduled appointment time.)

Address:

First Floor, 5850 Lake Herbert Dr
23502, Norfolk, Virginia

Phone: National Toll-Free : 1-800-772-1213 TTY: 1-800-325-0778
Worktime: Monday 9:00 AM - 4:00 PM
Tuesday 9:00 AM - 4:00 PM
Wednesday 9:00 AM - 12:00 PM
Thursday 9:00 AM - 4:00 PM
Friday 9:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Except Federal Holidays
Directions: Off Military Highway Towards The Airport Going Away From Janaf Shopping Center - Take A Right Turn On New Street Which Is Lake Herbert Drive (between The Norfolk Technical Center And Wachovia Bank) Building Will Be At The End Of The Street On The Left
Routes:
I-264 E and US-13 N6.8 mi - 11 mins
Norfolk, VA, USA
6.8 mi - 11 mins
1. Head east toward Cumberland St
164 ft
2. Turn right onto Cumberland St
0.1 mi
3. Continue onto Market St
302 ft
4. Turn right onto St Pauls Blvd
0.1 mi
5. Turn left onto E City Hall Ave
236 ft
6. Keep left to stay on E City Hall Ave
0.4 mi
7. Take the Interstate 264 E ramp to Va Beach
0.3 mi
8. Merge onto I-264 E
3.3 mi
9. Take exit 13-14-15 for I-64/US-13/Military Hwy/Newtown Rd toward Chesapeake
0.2 mi
10. Take exit 14 on the left for Interstate 64 E toward Chesapeake/Suffolk
0.2 mi
11. Take exit 13B to merge onto US-13 N/N Military Hwy
1.9 mi
12. Turn right onto Lake Herbert Dr
0.2 mi
13. Take the 3rd left to stay on Lake Herbert Dr
Destination will be on the left
266 ft
First Floor, 5850 Lake Herbert Dr23502, , Norfolk, Virginia

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Reviews, complaints and questions

Overall rating of this office:


Crystal wrote on 17.08.2018 and gave a rating 1 of 5:

I went in at 10:15 in the morning for a name change. I went to get a number, it didn't give me a receipt with the number on it so I didn't know what my number was. I asked the security guard and he said to just wait until my name was called. Then I get called up pretty fast, I was number G15. All they did was ask if I had all the documents and then to sit back down. I sat there until 2:30 in the afternoon. The amount of time that it took her to ask me about my documents was the same time that it would have taken her to put it in the computer. They called up to 74 more numbers (creating a massive wait) and maybe called a name to actually help someone every hour or so. There was only two people working at the desks. At 2:30 when they actually called my name it took literally 5 minutes for her to put my name change in the computer and give me a receipt. Not to mention I was not asked for an ID or proof of who I even was. Granted I had my Navy uniform on, but it is very easy to get a uniform with someone else's last name on it. So I could have literally at that moment changed someone else's name. Most ridiculous social security office, I wish I had went to a different one.

Serena wrote on 16.02.2015 and gave a rating 3 of 5:

Can't reach a person. Left 7 messages and no one will call me back. I've been hung up on 5 times in 1 day

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